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October 28

Service Manager

  • Orlando, FL
  • Direct Hire
  • Job ID: 33f9da24-8243-4396-b8fb-f82b9a769f34

Service Manager – Orlando

Job responsibilities:

  • The service manager will operate the service department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records
  • Ensure customers receive prompt, courteous, and effective service
  • Serve as a liaison between technicians, the parts dept., and customers
  • Distribute work between technicians
  • Prioritize required services
  • Ensure customers have a positive dealership experience
  • Maintain accurate records; execute warranty parts retention, following all OEM requirements
  • Take ownership of customers’ experience
  • Manage and hire technicians and service advisors
  • Lead improvement efforts that support annual goals for service and cost control
  • Assure a clean and safe working environment

Must Have Job Requirements:

  • 3+ years as a Thermo King or Carrier Service Manager
  • Strong diesel repair and reefer background (8+ years)
  • A relentless focus on customer satisfaction and follow-up
  • Good communication skills
  • Ability to work in a fast-paced work environment and multi-task effectively
  • Strong organizational and time management skills
  • Professional appearance and strong work ethic
  • Basic computer skills (Karmak experience preferred)
Apply Online

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