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Service Manager – Orlando

Job responsibilities:

• The service manager will operate the service department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records
• Ensure customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians, the parts dept., and customers
• Distribute work between technicians
• Prioritize required services
• Ensure customers have a positive dealership experience
• Maintain accurate records; execute warranty parts retention, following all OEM requirements
• Take ownership of customers’ experience
• Manage and hire technicians and service advisors
• Lead improvement efforts that support annual goals for service and cost control
• Assure a clean and safe working environment

Must Have Job Requirements:

• 3+ years as a Thermo King or Carrier Service Manager
• Strong diesel repair and reefer background (8+ years)
• A relentless focus on customer satisfaction and follow-up
• Good communication skills
• Ability to work in a fast-paced work environment and multi-task effectively
• Strong organizational and time management skills
• Professional appearance and strong work ethic
• Basic computer skills (Karmak experience preferred)